# Can't cast my vote **URL:** \ **Category:** Governance Discussions\ **Created:** [November 1, 2021, 6:16pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916 "2021-11-01T18:16:45Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Maugli](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.algorand.co/maugli/32/907_2.png) [@Maugli](https://forum.algorand.co/u/Maugli)\ **Post date:** [November 1, 2021, 6:16pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/1 "2021-11-01T18:16:45Z")
Hi, Algo Foundation, I have registered for the “governance” program, using the official Android Algorand Wallet, and an account using Nano-S HW key. Now, when I try to cast my vote: - I open the ‘Algorand Wallet’ in Secure Folder - I tap ‘Get Started’ of ‘Algorand governance program is starting’ - I cast my vote in Samsung Internet browser Then nothing happens. I can repeat the above steps any time. How can I cast my vote? ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 1, 2021, 9:23pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/2 "2021-11-01T21:23:03Z")
Did you use a Nano S or a Nano X? The Nano S does not work with the official Algorand wallet. What do you mean by “Secure Folder”? Is the connection via Wallet Connect successful? Can you give a screenshot of the last few screens you are seeing (removing all personal information)? ---
**Author:** ![leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@leo](https://forum.algorand.co/u/leo)\ **Post date:** [November 2, 2021, 12:55am UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/3 "2021-11-02T00:55:28Z")
I ran into similar issue when trying to complete the voting on mobile devices. Later I opened the voting page on my laptop and use Wallet Connect QR code to log in with my Algorand Wallet app. With this approach the signing message modal showed up on my wallet app and I was able to send the transaction. Hope it helps. ---
**Author:** ![Maugli](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.algorand.co/maugli/32/907_2.png) [@Maugli](https://forum.algorand.co/u/Maugli)\ **Post date:** [November 2, 2021, 9:52am UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/4 "2021-11-02T09:52:21Z")
Dear @fabrice , “Secure folder” is a Knox app packaged with my phone. The problem with the present voting: it is unable to use Algorand Wallet app in secure folder It went like this: - entered my HW address into Algroand Wallet not located in secure folder - tapped “Get Started” within Algorand Wallet not located in secure folder - paired my account again, this time with Wallet App not located in secure folder - cast my vote. This time the Algorand Wallet was started, and a transaction (my vote) was also entered into the Algorand Wallet - I authorised it with my Nano-X. It seems to me that the present process flow can’t handle Algorand Wallet located in Secure Folder. ---
**Author:** ![jt251](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jt251](https://forum.algorand.co/u/jt251)\ **Post date:** [November 2, 2021, 8:53pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/5 "2021-11-02T20:53:13Z")
This method didn’t work for me, I got the governance manually last time, but since I’ve updated the firmware on my ledger it’s not working. I know I have 11 days still but is there a way to send this from a HW? ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 2, 2021, 11:52pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/6 "2021-11-02T23:52:21Z")
Have you tried to follow: > [@Bluetooth pairing after Ledger Nano-X Firmware update](https://forum.algorand.co/t/bluetooth-pairing-after-ledger-nano-x-firmware-update/4925): > > Bluethooth connection error after updating the Ledger Nano-X firmware to 2.0.0 Here is a summary, what to do, after updating the Ledger Nano-X firmware to 2.0.0 Ledger Nano-X device: enter Control Center by pressing both buttons select “Settings”, select “Security”, select “Reset Pairings” switch off Ledger Nano-X, then switch on open Algorand app Algorand Wallet app: Accounts + | Add Account Pair Ledger Device | Search for Ledger “Connecting to Ledger” if it gets to infinite loop: exit… and > [@Help: Why can't I send crypto after reinstalling Algorand Official Wallet and recovering account? - Issues with Ledger Firmware 2.0.0 and Algorand Wallet](https://forum.algorand.co/t/help-why-cant-i-send-crypto-after-reinstalling-algorand-official-wallet-and-recovering-account/4850/36): > > @DeFiYourLife - that’s pretty strange you cant connect to ledger live. Here are some thoughts: Ledger live on laptop. I could connect to ledger live on my laptop using a USB cable without all the hassle of bluetooth. I think ledger say you can connect by cable to your ledger device from your mobile too so you should definitely try the cable options. I added the algorand account to ledger live initially through the desktop app and then exported that to the mobile app. You’ve got to allow ledger … Please let us know if none of the above solutions work. ---
**Author:** ![jt251](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jt251](https://forum.algorand.co/u/jt251)\ **Post date:** [November 3, 2021, 12:58pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/7 "2021-11-03T12:58:40Z")
I’ve unpaired and re-paried my devices, removed and readded my ledger from my algowallet and still nothing. Even trying this morning it’s the same thing. Further, I don’t have the option to add notes from ledger live. I’ve sent one transaction successfully, but it doesn’t even register. I’ve been trying for three days to simply cast my vote and at this time it looks like I will be losing out on the rewards Is there some way to do this without using the algowallet? ---
**Author:** ![jt251](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jt251](https://forum.algorand.co/u/jt251)\ **Post date:** [November 3, 2021, 1:27pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/8 "2021-11-03T13:27:53Z")
I’ve done all of the above and am still unable to cast my vote. I even tried sending a vote with the information from the wallet itself ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 3, 2021, 1:31pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/9 "2021-11-03T13:31:00Z")
Thanks for the feedback: the team behind the wallet is working on it. If you know how to use command line, an alternative is to use the `goal` command line. It’s more advanced by I can give you the instructions if you’d like. ---
**Author:** ![jt251](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jt251](https://forum.algorand.co/u/jt251)\ **Post date:** [November 3, 2021, 1:51pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/10 "2021-11-03T13:51:58Z")
I’d be interested in learning the goal command line ---
**Author:** ![ian](https://avatars.discourse-cdn.com/v4/letter/i/bb73d2/32.png) [@ian](https://forum.algorand.co/u/ian)\ **Post date:** [November 3, 2021, 1:54pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/11 "2021-11-03T13:54:07Z")
Hey there, Have you specifically started with “Forgetting” or “Removing” your device from your phone’s bluetooth settings? And then starting the pairing process? Thanks, Ian ---
**Author:** ![jt251](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jt251](https://forum.algorand.co/u/jt251)\ **Post date:** [November 3, 2021, 2:05pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/12 "2021-11-03T14:05:54Z")
yes I have and the problem still persists ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 3, 2021, 2:29pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/13 "2021-11-03T14:29:48Z")
You can follow steps 1-6 in [Participate in Consensus from Ledger Nano S/X | Algorand Developer Portal](https://developer.algorand.org/tutorials/participate-consensus-ledger-nano) skipping all the steps that are meant to be done “on your servers”, doing just the steps “on your personal computer”, and then send and sign: 1. Setup Ledger Nano (most likely already done) 2. Install the Algorand Node Software ~~on Your Server and~~ Your Personal Computer — sync using fast catchup: [Install a node - Algorand Developer Portal](https://developer.algorand.org/docs/run-a-node/setup/install/#sync-node-network-using-fast-catchup) 3. ~~(Optional) Enable Telemetry on the Server~~ 4. Wait until Your ~~Server~~ Personal Computer Is Fully Synced 5. ~~Generate the Participation Key and Key Registration Transaction on Your Server~~ 6. Connect the Ledger Nano to Your Personal Computer 7. Sign and Send the Vote (WARNING: TO BE MODIFIED ACCORDING TO USE - WARNING: NOT TESTED): ```bash goal clerk send -a 0 -f YOUR_ADDRESS -t GULDQIEZ2CUPBSHKXRWUW7X3LCYL44AI5GGSHHOQDGKJAZ2OANZJ43S72U -n 'af/gov1:j[3,"a"]' --out vote.tx goal clerk sign --infile vote.tx --outfile vote.sig --signer LEDGER_ADDRESS -w NAME_OF_LEDGER_WALLET goal clerk rawsend -f vote.sig ``` Adapt to your addresses and to the correct note field. Use governance.algorand.foundation with “Other Wallet” to get the exact values. YOUR\_ADDRESS is the address you rekeyed, while LEDGER\_ADDRESS is the address in the Ledger. 8. Check that you voted properly on governance.algorand.foundation WARNING: A previous version of this post did not include the correct note field in the `goal clerk send` command. In general, please always check that you voted properly on governance.algorand.foundation and always use the note field from governance.algorand.foundation Disclaimer: Algorand makes no representations regarding the functioning or security of wallets, exchanges, or tools mentioned in the answer above, and disclaims any liability therefor. You are fully responsible for the security and the availability of your keys. ---
**Author:** ![wynn](https://avatars.discourse-cdn.com/v4/letter/w/82dd89/32.png) [@wynn](https://forum.algorand.co/u/wynn)\ **Post date:** [November 3, 2021, 5:35pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/14 "2021-11-03T17:35:44Z")
The same issue since the ledger update it’s really stressful as you can vote ---
**Author:** ![wynn](https://avatars.discourse-cdn.com/v4/letter/w/82dd89/32.png) [@wynn](https://forum.algorand.co/u/wynn)\ **Post date:** [November 3, 2021, 5:36pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/15 "2021-11-03T17:36:34Z")
I have the same issue I can’t vote ---
**Author:** ![wynn](https://avatars.discourse-cdn.com/v4/letter/w/82dd89/32.png) [@wynn](https://forum.algorand.co/u/wynn)\ **Post date:** [November 4, 2021, 2:29am UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/16 "2021-11-04T02:29:32Z")
Exactly the same problem I can’t cast a vote either, I’m so pissed of now as I will lose my rewards The ledger update has killed the Algorand vote So much for vote b? I have 250000 algo commited and will get slashed 8% of my coins if I can’t vote So happy right n0w ☹ ---
**Author:** ![Maugli](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.algorand.co/maugli/32/907_2.png) [@Maugli](https://forum.algorand.co/u/Maugli)\ **Post date:** [November 4, 2021, 8:16am UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/17 "2021-11-04T08:16:25Z")
Hi, @wynn ! You will NOT be slashed now – maybe during the next voting period. Please see [Bluetooth pairing after Ledger Nano-X Firmware update](https://forum.algorand.co/t/bluetooth-pairing-after-ledger-nano-x-firmware-update/4925) To summarize: it is not enough to fix bluetooth pairing issue, but additionally you must add again the account signed by the Ledger Nano device in the Algarand wallet. Hope this helps! ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 4, 2021, 1:59pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/18 "2021-11-04T13:59:43Z")
Can you try [Help: Why can't I send crypto after reinstalling Algorand Official Wallet and recovering account? - #44 by fabrice](https://forum.algorand.co/t/help-why-cant-i-send-crypto-after-reinstalling-algorand-official-wallet-and-recovering-account/4850/44)? Let’s move all comments to the above thread to have everything at the same place. ---
**Author:** ![fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@fabrice](https://forum.algorand.co/u/fabrice)\ **Post date:** [November 4, 2021, 1:59pm UTC](https://forum.algorand.co/t/cant-cast-my-vote/4916/19 "2021-11-04T13:59:47Z")
Closed on November 4, 2021, 1:59pm UTC