[xGov] Failed KYC Verification

Governance Discussions
1

I started KYC verification at https://xgov.algorand.co/ and got the following error message at the end:

Unfortunately, we couldn’t verify you

We couldn’t verify your profile because your documents have been submitted on another profile. If you have any questions, contact the company you’re verifying with

I recall doing the same process a few weeks/months ago (I’m not sure exactly, but I think it was for the Pera Explorer), and at that time I didn’t check that option where it asks “Have you started this verification to become a xGov proposer”. Btw, my verification was successful then.

2

Thanks for your message @ipaleka. I’ll touch base with the legal team and get back to you.

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3

Two KYC attempts using different devices seem to have caused the issue. We have cleared one and invalidated the other, so you now have a valid KYC, which will shortly be approved in the xGov platform.

Tip: always use the same device.
If anyone else have issues, contact us here.

IMPORTANT: We will reply to all messages directly on this forum. If we need to contact you by email for privacy reasons, our email addresses use the algorand.foundation domain. Algorand Foundation staff have the Algorand Foundation badge on our profiles.

Be vigilant! Lots of scam support messages getting blocked by the spam filter these days.

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4

You were very quick and responsive Adri, thank you very much!

I’m glad we’re on the same page. My main worry was that others would run into this same problem.

5

Thanks! Glad we could help you quickly.

We are looking at KYC daily (Mon-Fri), aiming to be as quick as we can. That being said, I’m taking a small break from tomorrow, returning on 13 Oct. @trekianov will be monitoring this forum whilst I’m unplugged, and handling all approvals.